Challenges facing Canada's Internet Services Providers; a Snapshot from a Survey of ISPs.

This article focuses on characteristics of primary Internet service providers (ISPs), that is, firms reporting that 50% or more of their revenues come from ISP activities. It looks at challenges facing ISPs including barriers to growth, competing in the Internet sector, complaints and practices regarding offensive content and conduct, as well as ISPs' perceptions of what is important to their customers. These items are analysed after classifying ISPs into four different size categories, enabling one to see any differences in perception or conduct between ISPs of varying sizes.