Changing from a product to a process perspective for service improvements in a manufacturing company
Year of publication: |
2010
|
---|---|
Authors: | Cronemyr, Peter ; Witell, Lars |
Published in: |
The TQM journal : the international review of organizational improvement. - Bingley : Emerald Group Publishing Limited, ISSN 1754-2731, ZDB-ID 2409387-7. - Vol. 22.2010, 1, p. 26-40
|
Subject: | Industrie | Manufacturing industries | Leistungsbündel | Bundling strategy | Beschwerdemanagement | Complaint management | Dienstleistungsqualität | Service quality | Qualitätsmanagement | Quality management | Dampfmaschine | Steam engine | Schweden | Sweden |
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