Changing Perceptions and Changing Behavior in Customer Relationships
Year of publication: |
2001-06-13
|
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Authors: | Verhoef, Peter ; Franses, Philip Hans ; Donkers, Bas |
Institutions: | Erasmus Research Institute of Management (ERIM), Erasmus Universiteit Rotterdam |
Subject: | customer relationships | dynamic modeling | preference updating | satisfaction |
Extent: | application/pdf |
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Series: | ERIM Report Series Research in Management. - ISSN 1566-5283. |
Type of publication: | Book / Working Paper |
Notes: | The text is part of a series RePEc:ems:eureri Number ERS-2001-31-MKT |
Classification: | C44 - Statistical Decision Theory; Operations Research ; M - Business Administration and Business Economics; Marketing; Accounting ; M31 - Marketing |
Source: |
-
Changing Perceptions and Changing Behavior in Customer Relationships
Verhoef, P.C., (2001)
-
The Effect of Members' Satisfaction with a Virtual Community on Member Participation
Verhoef, Peter, (2003)
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Vanhamme, Vanhamme, J., (2003)
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Using Selective Sampling for Binary Choice Models to Reduce Survey Costs
Donkers, Bas, (2001)
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Purchasing complex services on the Internet; An analysis of mortgage loan acquisitions
Donkers, Bas, (2003)
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Predicting Customer Lifetime Value in Multi-Service Industries
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