Changing quality initiative : does the quality profile really change?
Year of publication: |
2013
|
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Authors: | Johansson, Elisabeth ; Witell, Lars ; Elg, Mattias |
Published in: |
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence. - Abingdon, Oxfordshire : Routledge, ISSN 1478-3363, ZDB-ID 2101779-7. - Vol. 24.2013, 1, p. 79-90
|
Subject: | Qualitätsmanagement | Quality management | Organisatorischer Wandel | Organizational change | Dienstleistungssektor | Service industry | Schweden | Sweden |
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