Changing the Culture of the Welfare Office: The Role of Intermediaries in Linking TANF Recipients with Jobs

[...]Local welfare offices have relied on a number of differentstrategies to shift to a more work-oriented assistance system.Some have expanded the role of former income maintenance(eligibility) workers to include more tasks related to helpingwelfare recipients find employment, or they have hiredadditional staff to perform these functions. Others have createdcloser alliances with, or transferred primary responsibility foremployment-related activities to, the local workforcedevelopment system. Nearly all have increased their use of“intermediaries”: private or public organizations that act asbrokers between the welfare system and employers.[...]