Chinese managers' perceptions of their ability to deliver service quality
Year of publication: |
2009
|
---|---|
Authors: | Smith, Darlene Brannigan ; Pitta, Dennis A. |
Published in: |
International journal of business excellence. - Genève : Inderscience Enterprises Ltd., ISSN 1756-0047, ZDB-ID 2458823-4. - Vol. 2.2009, 3/4, p. 241-256
|
Subject: | Dienstleistungsqualität | Service quality | Führungskräfte | Managers | Wahrnehmung | Perception | Deskriptive Statistik | Descriptive statistics | Varianzanalyse | Analysis of variance | China |
-
Hotel Spa managers' perceptions of service quality in Greece
Bakirtzoglou, Panteleimon, (2018)
-
Hotel managers' perceptions towards the use of robots : a mixed-methods approach
Ivanov, Stanislav, (2020)
-
Corporate social responsibility : employee perspective
Jha, Jasmine Taneja, (2013)
- More ...
-
Pitta, Dennis A., (2011)
-
A comparison of the market orientation of Chinese and US firms
Smith, Darlene Brannigan, (2007)
-
Chinese managers' perceptions of their ability to deliver service quality
Smith, Darlene Brannigan, (2009)
- More ...