Choose an HR star for competitive edge

Because of the volatile business environment, organizations are in a state of unprecedented change, which numerous observers have called chaos. Under current, unstable, perhaps chaotic, conditions, there is a window of opportunity for human resources (HR)/change leader professionals to step up to areas of conflict, chaos, and confusion in organizations. The opportunity currently available to HR professionals is obviously open to all stakeholders in organizations. Eventually someone will claim this opportunity. In changing, unpredictable, chaotic organizations, the HR groups stand out as likely claimants because of their generally applicable skill sets. However, this is a new, confrontational leadership role that HR personnel have not filled in the past. Some HR personnel will not be interested, some will not have what it takes. HR stars will definitely be “in the gate” and have what it takes. This paper describes how HR stars behave, and what they can accomplish in chaotic organizations.