Chronicles of 'customer experience': the downfall of Lewis's foretold
Year of publication: |
2008
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Authors: | Patterson, Anthony ; Hodgson, Julia ; Shi, Jiwei |
Published in: |
Journal of marketing management : MM. - Abingdon : Routledge, Taylor & Francis Group, ISSN 0267-257X, ZDB-ID 6459717. - Vol. 24.2008, 1-2, p. 29-46
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