Climate perceptions and the customer orientation of frontline service employees
| Year of publication: |
2010
|
|---|---|
| Authors: | Coelho, Filipe Jorge ; Augusto, Mario Gomes ; Coelho, Arnaldo Fernandes ; Sa, Patricia Moura |
| Published in: |
The service industries journal. - Abingdon : Routledge, ISSN 0264-2069, ZDB-ID 7226238. - Vol. 30.2010, 8, p. 1343-1358
|