Closing the service gap : how to connect customers, employees and organisations
Year of publication: |
2023 ; First edition
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Authors: | Laker, Benjamin ; Soga, Lebene ; Bolade-Ogunfodun, Yemisi |
Publisher: |
Harlow, England : Pearson |
Subject: | Beziehungsmarketing | Relationship marketing | Unternehmenskultur | Corporate culture |
Description of contents: | Table of Contents [gbv.de] ; Description [deposit.dnb.de] |
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Botha, J. A. R., (2016)
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Wenzel, Peter, (1998)
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Judgment on the front line : how smart companies win by trusting their people
DeRose, Christopher, (2012)
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Unmasking the other face of flexible working practices : a systematic literature review
Soga, Lebene, (2022)
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Entwined positionality and interpretive frames of reference : an autoethnographic account
Bolade-Ogunfodun, Yemisi, (2023)
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Rebalancing gender inequity and the digital divide : unintended consequences of working from home
Bolade-Ogunfodun, Yemisi, (2022)
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