Clustering employees on the basis of their perception from critical success factors of total quality management and its influence on customer focus
Mohammad Hosein Karimi Gavareshki, Reza Dabestani, Arman Safar Oghli Azar
| Year of publication: |
2019
|
|---|---|
| Authors: | Gavareshki, Mohammad Hosein Karimi ; Dabestani, Reza ; Azar, Arman Safar Oghli |
| Published in: |
International journal of management concepts and philosophy : IJMCP. - Olney, Bucks : Inderscience Enterprises, ISSN 1478-1484, ZDB-ID 2164930-3. - Vol. 12.2019, 2, p. 103-116
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| Subject: | total quality management | TQM | clustering | critical success factors | customer focus | classification | Qualitätsmanagement | Quality management | Erfolgsfaktor | Success factor | Beziehungsmarketing | Relationship marketing | Kundenzufriedenheit | Customer satisfaction | Regionales Cluster | Regional cluster |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1504/IJMCP.2019.099324 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10012105427