Collaborative Browsing für internetbasierte Service- und Supportprozesse
Andreas Lassmann
| Year of publication: |
2009
|
|---|---|
| Authors: | Lassmann, Andreas |
| Publisher: |
Frankfurt am Main [u.a.] : Lang |
| Subject: | Unternehmensdienstleistung | Business services | Electronic Commerce | E-commerce | Lieferantenmanagement | Supplier relationship management | Digitale Dienste | Web-based service | Callcenter | Call centre | Internettelefonie | Internet telephony | Kundenorientierung | Kundendienst | Unterstützungssystem <Informatik> | Computer Telephony Integration |
| Description of contents: | Table of Contents [gbv.de] |
| Extent: | XXII, 181 S., S. XXIII - LII graph. Darst. 21 cm |
|---|---|
| Series: | Schriften zur Wirtschaftsinformatik. - Frankfurt, M. : Lang, ISSN 0946-1949, ZDB-ID 1224982-8. - Vol. Bd. 19 |
| Type of publication: | Book / Working Paper |
| Type of publication (narrower categories): | Hochschulschrift ; Thesis |
| Language: | German |
| Thesis: | Zugl.: Leipzig, Univ., Diss., 2008 |
| ISBN: | 978-3-631-59134-5 |
| Classification: | Betriebliche Information und Kommunikation |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10003902088