Collective job crafting and team service recovery performance : a moderated mediation mechanism
Year of publication: |
2017
|
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Authors: | Luu Trong Tuan |
Published in: |
Marketing intelligence & planning. - Bingley : Emerald Group Publishing Limited, ISSN 0263-4503, ZDB-ID 83207-8. - Vol. 35.2017, 5, p. 641-656
|
Subject: | Vietnam | Team work engagement | Collective job crafting | Serving culture | Team service recovery performance | Arbeitsgruppe | Team | Dienstleistungsqualität | Service quality | Leistungsmotivation | Work motivation | Arbeitsleistung | Job performance | Viet Nam | Beschwerdemanagement | Complaint management |
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