Combination of importance-performance analysis and response surface methodology for enhancing satisfaction
Ro Jin Pak
Year of publication: |
2016
|
---|---|
Authors: | Pak, Ro Jin |
Published in: |
International journal of quality & reliability management. - Bingley : Emerald Group Publishing Limited, ISSN 0265-671X, ZDB-ID 51787-2. - Vol. 33.2016, 6, p. 792-803
|
Subject: | Optimization | Customer satisfaction | Customer | Importance-performance analysis | Response surface methodology |
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