Communication and quality service delivery in Uganda's local government : the mediating influence of total quality management
Year of publication: |
2014
|
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Authors: | Musenze, Ibrahim A. ; Munene, J. C. ; Ntayi, Joseph Mpeera ; Balunywa, Waswa |
Published in: |
African journal of science, technology, innovation & development : AJSTID. - Abingdon : Routledge, Taylor & Francis, ISSN 2042-1338, ZDB-ID 2522609-5. - Vol. 6.2014, 1/2, p. 93-103
|
Subject: | communication | local government | quality service delivery | total quality management | Qualitätsmanagement | Quality management | Dienstleistungsqualität | Service quality | Kommunalverwaltung | Local government | Öffentliche Dienstleistung | Public services | Uganda |
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