Communication dynamics in the service encounter: A linguistic study in a hotel conference department
| Year of publication: |
1998
|
|---|---|
| Authors: | Mattsson, Jan ; Haring, Marten J.den |
| Published in: |
International journal of service industry management : IJSIM. - Bradford : Emerald, ZDB-ID 1041356x. - Vol. 9.1998, 5, p. 416-435
|