Communication is key : the interaction of emotional labor strategies on hotel supervisors' turnover intentions in China
Year of publication: |
2017
|
---|---|
Authors: | Xu, Shi ; Martinez, Larry R. ; Lv, Qingjun |
Published in: |
Tourism analysis : an interdisciplinary tourism & hospitality journal. - Putnam Valley, NY : Cognizant, LLC., ISSN 1083-5423, ZDB-ID 2019463-8. - Vol. 22.2017, 2, p. 125-137
|
Subject: | Chinese hotel | Communication | Emotional labor | Genuine emotions | Surface acting | Turnover intentions | China | Emotion | Hotellerie | Hotel industry | Arbeitsmobilität | Labour mobility | Tourismusberufe | Tourism employees | Arbeitszufriedenheit | Job satisfaction | Interne Kommunikation | Internal communication | Mitarbeiterbindung | Employee retention | Kommunikation | Südkorea | South Korea |
-
Duarte, Ana Patrícia, (2023)
-
The impact of coping strategies on occupational stress and turnover intentions among hotel employees
Huang, Songshan, (2018)
-
A study on factors affecting turnover intention of hotel employees
Lee, Chun-chang, (2012)
- More ...
-
Xu, Shi, (2018)
-
Xu, Shi, (2022)
-
Empirical study on the debt maturity structure based on the macroeconomic variables
Wang, Yanhui, (2011)
- More ...