Communication quality and added value: a measurement instrument for municipalities
Year of publication: |
2009
|
---|---|
Authors: | Vos, Marita |
Published in: |
Journal of Communication Management. - Emerald Group Publishing Limited, ISSN 1478-0852, ZDB-ID 2031803-0. - Vol. 13.2009, 4, p. 362-377
|
Publisher: |
Emerald Group Publishing Limited |
Subject: | Communication | Performance management | Management accountability | Balanced scorecard | Government |
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