Comparing objective service failures and subjective complaints : An investigation of domino and halo effects
Year of publication: |
1996
|
---|---|
Authors: | Halstead, Diane ; Morash, Edward A. ; Ozment, John |
Published in: |
Journal of Business Research. - Elsevier, ISSN 0148-2963. - Vol. 36.1996, 2, p. 107-115
|
Publisher: |
Elsevier |
Saved in:
Online Resource
Saved in favorites
Similar items by person
-
Halstead, Diane, (1996)
-
The Strategic Use of Transportation Time and Reliability for Competitive Advantage
Morash, Edward A., (1996)
-
Toward Management of Transportation Service Quality
Morash, Edward A., (1994)
- More ...