Comparing the quality of customer service in 3D virtual worlds to Web-based service
Sulin Ba, Dan Ke, Jan Stallaert, and Zhongju Zhang
| Year of publication: |
2012
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|---|---|
| Authors: | Ba, Sulin ; Ke, Dan ; Stallaert, Jan ; Zhang, Zhongju |
| Published in: |
E-Life: web-enabled convergence of commerce, work, and social life : 10th Workshop on E-Business, WEB 2011 ; Shanghai, China, December 2011 ; revised selected papers. - Heidelberg [u.a.] : Springer, ISBN 3-642-29872-9. - 2012, p. 234-247
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| Subject: | Virtuelle Realität | Virtual reality | Kundenservice | Customer service | Dienstleistungsqualität | Service quality | Kundenzufriedenheit | Customer satisfaction |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz im Buch ; Book section |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10009548702