Competition and firm service reliability decisions : a study of the airline industry
Chen Zhou (University of South Carolina), Paulo Albuquerque (INSEAD), Rajdeep Grewal (University of North Carolina)
| Year of publication: |
March 2016
|
|---|---|
| Authors: | Zhou, Chen ; Albuquerque, Paulo ; Grewal, Rajdeep |
| Publisher: |
[Fontainebleau] : INSEAD |
| Subject: | Service Reliability | Service Quality | Competition | SUR | Discrete Game | Airline Industry | Dienstleistungsqualität | Service quality | Fluggesellschaft | Airline | Wettbewerb | Luftverkehr | Air transport |
| Extent: | 1 Online-Ressource (circa 47 Seiten) Illustrationen |
|---|---|
| Series: | Faculty & research / Insead : working paper series. - Fontainebleau : [Verlag nicht ermittelbar], ZDB-ID 2112291-X. - Vol. 2016, 18 |
| Type of publication: | Book / Working Paper |
| Type of publication (narrower categories): | Arbeitspapier ; Working Paper ; Graue Literatur ; Non-commercial literature |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10011576867