Competition, total quality management practices, and performance : evidence from upscale hotels
Year of publication: |
2012
|
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Authors: | Patiar, Anoop ; Davidson, Michael C. G. ; Wang, Ying |
Published in: |
Tourism analysis : an interdisciplinary tourism & hospitality journal. - Putnam Valley, NY : Cognizant, LLC., ISSN 1083-5423, ZDB-ID 2019463-8. - Vol. 17.2012, 2, p. 195-211
|
Subject: | Total quality management (TQM) | Market competition | Departmental performance | Hotels | Qualitätsmanagement | Quality management | Hotellerie | Hotel industry | Unternehmenserfolg | Firm performance | Wettbewerb | Competition | Produktqualität | Product quality |
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