Complainers versus non-complainers retaliatory responses towards service dissatisfactions
| Year of publication: |
2008
|
|---|---|
| Authors: | Phau, Ian ; Baird, Michael |
| Published in: |
Marketing intelligence & planning. - Bradford : Emerald, ISSN 0263-4503, ZDB-ID 832078. - Vol. 26.2008, 6, p. 587-604
|