The Art of Complaining - When the late fee is unfair or the customer service stinks, don't just get mad -- Get your money's worth. The six habits of highly effective complainers. . Smart tactics for dealing with 12 common consumer problems.
| Year of publication: |
2005
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|---|---|
| Authors: | Smith, Stephanie D. |
| Published in: |
Money. - Chicago, Ill. : Time Inc., ISSN 0149-4953, ZDB-ID 899513. - 2005, p. 98-105
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