Complaint resolution management expectations in an asymmetric business-to-business context
| Year of publication: |
2010
|
|---|---|
| Authors: | Gruber, Thorsten ; Henneberg, Stephan C. ; Ashnai, Bahar ; Naudé, Peter ; Reppel, Alexander |
| Published in: |
The journal of business & industrial marketing. - Bradford : Emerald, ISSN 0885-8624, ZDB-ID 6495503. - Vol. 25.2010, 5 (1.1.), p. 360-372
|