Complaints are a firm's best friend
Year of publication: |
2013
|
---|---|
Authors: | Larivet, Sophie ; Brouard,François |
Published in: |
Competitive intelligence, analysis and strategy : creating organisational agility. - London [u.a.] : Routledge, ISBN 0-415-63128-9. - 2013, p. 53-67
|
Subject: | Wettbewerbsanalyse | Competitive analysis | Beschwerdemanagement | Complaint management |
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