Complaints management and bank risk profile
Year of publication: |
2015
|
---|---|
Authors: | Gambetta, Nicolás ; Zorio-Grima, Ana ; García-Benau, María Antonia |
Published in: |
Journal of business research : JBR. - New York, NY : Elsevier, ISSN 0148-2963, ZDB-ID 189773-1. - Vol. 68.2015, 7, p. 1599-1601
|
Subject: | Banking | Risk profile | Customer satisfaction | Reputation | Complaints | Bankrisiko | Bank risk | Beschwerdemanagement | Complaint management | Kundenzufriedenheit |
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