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Profit-oriented shift scheduling of inbound contact centers with skills-based routing, impatient customers, and retrials
Helber, Stefan, (2007)
Analysis of two-level support systems with time-dependent overflow: a banking application
Barth, Wolfgang, (2008)
Waiting lists, waiting times and admissions: An empirical analysis at hospital and general practice level
Windmeijer, Frank, (2004)