Concepts in Conflict: Students and Customers--An Australian Perspective
<title>ABSTRACT</title> Increasingly, pressure is being brought to bear on Australian academics as service providers in the higher education ‘industry.’ Students are attracted to universities by marketing and promotion activities which inculcate the perception that the student is a customer. Furthermore, education is being treated by various governments as a commodity which may be purchased by customers in a free market system. The authors argue that students are <italic>not</italic> customers in the sense currently recognised by business. An alternative view of the customer base of an institution is put forward. This alternative more effectively accounts for the variety of interests that must be served by the higher education industry.
Year of publication: |
1998
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Authors: | Brennan, Linda ; Bennington, Lynne |
Published in: |
Journal of Marketing for Higher Education. - Taylor & Francis Journals, ISSN 0884-1241. - Vol. 9.1998, 2, p. 19-40
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Publisher: |
Taylor & Francis Journals |
Saved in:
Online Resource
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