Conceptualization and model development of customer-to-customer encounter quality (CCEQ) in service settings
| Year of publication: |
2018
|
|---|---|
| Authors: | Kim, Hyun Sik ; Lee, Jun Youb ; La, Suna ; Choi, Beomjoon |
| Published in: |
Psychology & Marketing. - Wiley, ISSN 0742-6046, ZDB-ID 2002068-5. - Vol. 35.2018, 6 (26.04.), p. 463-476
|
| Publisher: |
Wiley |
| Type of publication: | Article |
|---|---|
| Language: | English |
| Other identifiers: | 10.1002/mar.21099 [DOI] |
| Source: | Other ZBW resources |
Persistent link: https://www.econbiz.de/10012083895