CONCEPTUALIZATION OF FLUID FLOWS OF LOGISTIFICATED PROCESSES

The amelioration of dysfunctional processes can be approached by several points of view. On the one hand customers’ perceptions are analysed in our researches and on the other hand we perform the research from the view of the analyses of flowing documents, resources, information, data – which called fluids – which also lead to process amelioration. Our goal during this research project is to modelling real service processes through the detection of flowing elements (fluids) in the process flow and building a fluid-process flow. This requires the comparison and the determination of the fluid-coordination and the development of “flow-distance” concept. Using these definitions it will be possible to classify and thus to determine the real processes of the system. In this paper only the framework of real process design is given.