Configural algorithms of patient satisfaction, participation in diagnostics, and treatement decisions' influences on hospital loyalty
Year of publication: |
2013
|
---|---|
Authors: | Cheng, Chia-wen ; Tseng, Ting-hsiang ; Woodside, Arch G. |
Published in: |
The journal of services marketing. - Bingley : Emerald Group Publishing Limited, ISSN 0887-6045, ZDB-ID 1027140-5. - Vol. 27.2013, 2, p. 91-103
|
Subject: | Krankenhaus | Hospital | Beziehungsmarketing | Relationship marketing | Patienten | Patients | Kundenzufriedenheit | Customer satisfaction | Fuzzy-Set-Theorie | Fuzzy sets | Taiwan |
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