Conflict by design and why institutions matter in service design : a case of a German creative agency in China
Year of publication: |
2021
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Authors: | Struwe, Sascha ; Slepniov, Dmitrij |
Published in: |
Journal of business research : JBR. - New York, NY : Elsevier, ISSN 0148-2963, ZDB-ID 189773-1. - Vol. 130.2021, p. 124-136
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Subject: | Case study | Dark side of business-to-business relationships | Institutions | Interface | Professional services | Service design | China | Deutschland | Germany | Lieferantenmanagement | Supplier relationship management | Unternehmensdienstleistung | Business services | Dienstleistungsinnovation | Service innovation | Produktgestaltung | Product design | Institutionenökonomik | Institutional economics |
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