Conflict management styles of professional tour guides : a cluster analysis
Meltem Caber, Caner Ünal, Aslıhan Dursun Cengizci, Aylin Güven
| Year of publication: |
2019
|
|---|---|
| Authors: | Caber, Meltem ; Ünal, Caner ; Cengizci, Aslıhan Dursun ; Güven, Aylin |
| Published in: |
Tourism management perspectives : TMP. - Amsterdam [u.a.] : Elsevier, ISSN 2211-9736, ZDB-ID 2672710-9. - Vol. 30.2019, p. 89-97
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| Subject: | Conflict management | Tour guide | ROCI-II | Tourist satisfaction | Travel agency | Konfliktregelung | Dispute settlement | Betrieblicher Konflikt | Workplace conflict | Reisevermittler | Kundenzufriedenheit | Customer satisfaction | Urlaubsverhalten | Holiday behaviour | Tourismuswirtschaft | Tourism industry | Tourismus | Tourism |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1016/j.tmp.2019.02.004 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10012007855