Conflict Narratives from the Health Care Frontline : A Conceptual Model
We examined health care conflicts through interviews with health care leaders, providers, and patients. Ninety-two medical providers, nurses, technologists, hospital leaders, and patients/families shared 156 conflict stories. We identified individual, interpersonal, and organizational factors contributing to interprofessional conflicts. Individual contributors included resource depletion (i.e., stress and fatigue), perceptions of others’ seemingly selfish motives, and judgment toward colleagues’ competence. Interpersonal conflicts involved prior unresolved conflicts, dehumanization, power differentials, or communication breakdown. Organizational factors included navigating within complex organizational structures and noncompliance with group norms. Conflicts resulted in negative consequences for patients (safety, satisfaction), providers (career, relationships, satisfaction, morale), and organizations (performance, staff turnover)
Year of publication: |
2016
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Authors: | Kim, Sara ; Buttrick, Elizabeth ; Bohannon, Isaac ; Fehr, Ryan ; Frans, Elise ; Shannon, Sarah |
Publisher: |
[S.l.] : SSRN |
Description of contents: | Abstract [papers.ssrn.com] |
Saved in:
Extent: | 1 Online-Ressource |
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Type of publication: | Book / Working Paper |
Language: | English |
Notes: | In: Conflict Resolution Quarterly, 33: 255-27, 2016 Nach Informationen von SSRN wurde die ursprüngliche Fassung des Dokuments February 1, 2016 erstellt Volltext nicht verfügbar |
Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10014126797
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