Consequences of consumer regret with online shopping
Year of publication: |
2023
|
---|---|
Authors: | Barta, Sergio ; Gurrea Sarasa, Raquel ; Flavián Blanco, Carlos |
Published in: |
Journal of retailing and consumer services. - Amsterdam [u.a.] : Elsevier, ISSN 0969-6989, ZDB-ID 1204385-0. - Vol. 73.2023, p. 1-13
|
Subject: | Emotions | eWOM | Guilt | Online reviews | Outcome | Process | Regret | Konsumentenverhalten | Consumer behaviour | Online-Handel | Online retailing | Emotion | Virales Marketing | Viral marketing | Data Mining | Data mining | Online-Marketing | Internet marketing | Kundenzufriedenheit | Customer satisfaction | Entscheidung unter Unsicherheit | Decision under uncertainty |
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