Constructing measures of CS effectiveness to boost subjective quality at manufacturers
Akinori Ishikawa; Yuki Morita; Kakuro Amasaka
Year of publication: |
2011
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Authors: | Ishikawa, Akinori ; Morita, Yuki ; Amasaka, Kakuro |
Published in: |
International business and economics research journal. - Littleton, Colo, ISSN 1535-0754, ZDB-ID 21436708. - Vol. 10.2011, 11, p. 55-62
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