Construction of a service quality scale for the online food delivery industry
Year of publication: |
2021
|
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Authors: | Cheng, Ching-Chan ; Chang, Ya-Yuan ; Chen, Cheng-Ta |
Published in: |
International journal of hospitality management. - Amsterdam [u.a.] : Elsevier, ISSN 0278-4319, ZDB-ID 1074264-5. - Vol. 95.2021, p. 1-15
|
Subject: | Big data analytic | OFD service quality scale | Online food delivery | Service quality | Dienstleistungsqualität | Online-Handel | Online retailing | Messung | Measurement | Qualitätsmanagement | Quality management |
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