Consumer anger: a label in search of meaning
Year of publication: |
2016
|
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Authors: | Antonetti, Paolo |
Published in: |
European journal of marketing : EJM. - Bingley : Emerald Publishing Limited, ISSN 0309-0566, ZDB-ID 189982-X. - Vol. 50.2016, 9/10, p. 1602-1628
|
Subject: | Anger | Service failure | Boycott | Consumer revenge | Contempt | Outrage | Konsumentenverhalten | Consumer behaviour | Emotion | Konsumentenboykott | Consumer boycott | Beschwerdemanagement | Complaint management | Dienstleistungsqualität | Service quality | Kundenzufriedenheit | Customer satisfaction |
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