Consumer complaints and complaint management in the tourism sector
Year of publication: |
2022
|
---|---|
Authors: | Aksoy, Müjde ; Yılmaz, Özer |
Published in: |
Managing risk and decision making in times of economic distress : Part A. - Bingley : Emerald Publishing, ISBN 978-1-80117-428-2. - 2022, p. 95-111
|
Subject: | Complaint | complaint behaviour | complaint process | onlinecomplaint | complaint management | tourism |
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