Consumer complaints and recovery through guaranteeing self‐service technology
Year of publication: |
2012
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Authors: | Robertson, Nichola ; McQuilken, Lisa ; Kandampully, Jay |
Published in: |
Journal of consumer behaviour : an international research review. - Chichester : Wiley, ISSN 1472-0817, ZDB-ID 21943771. - Vol. 11.2012, 1, p. 21-31
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Saved in:
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