Consumer market study on the functioning of the market for second-hand cars from a consumer perspective : Final Report ; Part 1: Synthesis Report
| Alternative title: | Consumer market study on the functioning of the market for second-hand cars from a consumer perspective : Final Report ; Part 3: Mystery Shopping |
|---|---|
| Year of publication: |
2014-10
|
| Institutions: | GfK Belgium ; Europäische Kommission / Generaldirektion Justiz und Verbraucher (contributor) ; Europäische Kommission / Consumers, Health, Agriculture and Food Executive Agency (contributor) |
| Publisher: |
Europäische Kommission / Amt für Veröffentlichungen |
| Subject: | EU | Gebrauchtware | secondhand merchandise | Handel | commerce | Kraftfahrzeug | motor vehicle | Verbraucherschutz | consumer protection | Verkäufer | salesman |
- 1 Executive summary
- 2 Introduction
- 2.1 Background
- 2.2 Research objectives
- 2.3 Approach
- 2.4Glossary
- 3 Issue 1: Dealers’ practices and compliance with the existing regulatory framework for selling second-hand cars
- 3.1 Existing regulatory framework
- 3.1.1 EU leve
- 3.1.2 National leve
- 3.2 Dealer practices
- 3.2.1 Pre-sales checks on the car
- 3.2.2 Information provided to the consumer
- 3.2.3 Car mileage check(s)
- 3.2.4 Guarantees
- 3.2.5 Sales contract
- 3.2.6 Disclaimers
- 3.2.7 Offering additional services and products
- 3.2.8 The role of trade associations & quality labels
- 3.3 Dealers’ practices and compliance with the existing regulatory framework for selling second-hand cars: Summary
- 4 Issue 2: Consumers and their search for a second-hand car -information sources and the decision-making process
- 4.1Decision-making process
- 4.1.1 Steps in the decision-making process
- 4.1.2 Reasons for buying a second-hand car
- 4.1.3 Reasons for choosing a specific second-hand car
- 4.1.4 Checks on second-hand cars
- 4.2 Information sources
- 4.2.1 Sources of information used
- 4.2.2 Usefulness of sources of information
- 4.2.3 Evaluation of internet car portals
- 4.2.4 Purchasing a second-hand car online
- 4.3 Choosing a sales channel and car trader
- 4.3.1 Main reasons for choosing a dealership
- 4.3.2 Main reason for choosing a franchise dealership
- 4.3.3 Main reason for choosing an independent dealership
- 4.3.4 Main reason for choosing an auction
- 4.3.5 Membership of trade associations, trustmarks/ quality labels, connection to car brand and use of disclaimers
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