Consumer perceptions of frontline service employee personality traits, interaction quality, and consumer satisfaction
| Year of publication: |
2009
|
|---|---|
| Authors: | Ekinci, Yuksel ; Dawes, Philip |
| Published in: |
The service industries journal. - Abingdon : Routledge, ISSN 0264-2069, ZDB-ID 7226238. - Vol. 29.2009, 4, p. 503-522
|