Consumer's perception of webiste service quality : an empirical study
Asad Ahmad, Obaidur Rahman, and Mohammed Naved Khan
| Year of publication: |
April-June 2016
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| Authors: | Ahmad, Asad ; Rahman, Obaidur ; Khan, Mohammed Naved |
| Published in: |
Journal of internet commerce. - Binghamton, NY: Haworth Press, ISSN 1533-2861, ZDB-ID 2136900-8. - Vol. 15.2016, 2, p. 125-141
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| Subject: | Customer service | e-commerce | e-service | service quality | website | Dienstleistungsqualität | Service quality | Electronic Commerce | E-commerce | Website | Konsumentenverhalten | Consumer behaviour | Kundenzufriedenheit | Customer satisfaction | Kundenservice | Online-Handel | Online retailing | Beziehungsmarketing | Relationship marketing | Qualitätsmanagement | Quality management |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1080/15332861.2016.1144442 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10011636454