Consumer Satisfaction with Services: Integrating the Environment Perspective in Services Marketing into the Traditional Disconfirmation Paradigm
Year of publication: |
1999
|
---|---|
Authors: | Wirtz, Jochen ; Bateson, John E. G. |
Published in: |
Journal of Business Research. - Elsevier, ISSN 0148-2963. - Vol. 44.1999, 1, p. 55-66
|
Publisher: |
Elsevier |
Saved in:
Online Resource
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