- GLOSSARY
- EXECUTIVE SUMMARY
- 1. BACKGROUND, INTRODUCTION AND RESEARCH OBJECTIVES OF THE STUDY
- 1.1. Policy context
- 1.2. Scope of the study
- 1.3. Need for the present study
- 1.4. Research objectives of the study
- 1.5. Research activities
- 1.6. Structure of the report
- 2. RESEARCH METHODS USED IN THE STUDY
- 2.1. Literature review
- 2.2. Stakeholder consultation
- 2.3. Consumer survey
- 2.4. Behavioural experiments
- 2.5. Biographical consumer interviews
- 2.6. Discussion guide
- 2.7. Input from the expert group
- 3. CONCEPTUALISATION OF A THEORETICAL FRAMEWORK AND OPERATIONALISATION OF VULNERABILITY
- 3.1. Vulnerability definitions
- 3.2. Conceptualising and typologising vulnerability
- 3.3. Dimensions of vulnerability used in the present study
- 3.4. Potential causes of vulnerability
- 3.5. Expected effects of vulnerability
- 3.6. Operationalisation of the concept of consumer vulnerability
- 3.7. Operationalisation of potential drivers of vulnerability
- 4. INCIDENCE OF CONSUMER VULNERABILITY
- 4.1. Incidence of various vulnerability dimensions in the EU28 and Norway and Iceland
- 4.2. Extent that consumers are vulnerable across a number of dimensions
- 5. CONCEPT OF THE ‘AVERAGE CONSUMER’
- 5.1. Insights from the literature review and stakeholder consultation
- 5.2. Vulnerability characteristics of the “average” consumer based on the survey data
- 6. DRIVERS OF AND FACTORS LINKED TO CONSUMER VULNERABILITY
- 6.1. Overview of the survey and experiment data analysis supporting this chapter
- 6.2. Personal and demographic characteristics
- 6.3. Behavioural drivers of vulnerability
- 6.4. Market-related drivers of vulnerability and consumers’ experience in markets
- 6.5. Access drivers of vulnerability
- 6.6. Situational drivers of vulnerability
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