Consumers, channels and communication: Online and offline communication in service consumption
| Year of publication: |
2007
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|---|---|
| Authors: | van Dijk, Geke ; Minocha, Shailey ; Laing, Angus |
| Published in: |
Interacting with computers : the interdisciplinary journal of human-computer interaction. - Amsterdam [u.a.] : Elsevier, ISSN 0953-5438, ZDB-ID 10125607. - Vol. 19.2007, 1, p. 7-19
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