Contradictions in TQM implementation : a proposed balance from the Ghanaian perspective
Francis Yaw Banuro, Alexander Ntiri-Ampomah and Joseph Kwaku Banuro
Year of publication: |
2017
|
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Authors: | Banuro, Francis Yaw ; Ntiri-Ampomah, Alexander ; Banuro, Joseph Kwaku |
Published in: |
The TQM journal : the international review of organizational improvement. - Bingley : Emerald Group Publishing Limited, ISSN 1754-2731, ZDB-ID 2409387-7. - Vol. 29.2017, 4, p. 564-578
|
Subject: | Ghana | Customer satisfaction | Modularity | Balancing | Leadership principles | TQM principles | Qualitätsmanagement | Quality management | Kundenzufriedenheit | Modularisierung |
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