Control mechanisms and goal orientations : evidence from frontline service employees
Year of publication: |
2015
|
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Authors: | Alencar Rodrigues, Luiza Cristina ; Coelho, Filipe ; Sousa, Carlos M. P. |
Published in: |
European journal of marketing : EJM. - Bingley : Emerald Publishing Limited, ISSN 0309-0566, ZDB-ID 189982-X. - Vol. 49.2015, 3/4, p. 350-371
|
Subject: | Control systems | Employee attitudes | Kundenservice | Customer service | Arbeitszufriedenheit | Job satisfaction | Leistungsmotivation | Work motivation | USA | United States | Dienstleistungsqualität | Service quality | Arbeitsverhalten | Work behaviour | Personalkontrolle | Employee monitoring |
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