Convenience stores in the digital age : a focus on the customer experience and revisit intentions
Year of publication: |
2022
|
---|---|
Authors: | Gibson, Samantha ; Hsu, Maxwell K. ; Zhou, Xing |
Published in: |
Journal of retailing and consumer services. - Amsterdam [u.a.] : Elsevier, ISSN 0969-6989, ZDB-ID 1204385-0. - Vol. 68.2022, p. 1-14
|
Subject: | Convenience stores | Customer satisfaction | Hedonic customer experience | Revisit intentions | Store image | Konsumentenverhalten | Consumer behaviour | Kundenzufriedenheit | Beziehungsmarketing | Relationship marketing | Einzelhandel | Retail trade | Dienstleistungsqualität | Service quality |
-
Animashaun, Abdulrauf, (2016)
-
Antecedents of customer loyalty in the retailing sector : the impact of switching costs
Stan, Valentina, (2015)
-
Does consumer gender influence the relationship between consumer loyalty and its antecedents?
Stan, Valentina, (2015)
- More ...
-
Positive moods and word-of-mouth in the banking industry
Lien, Che-Hui, (2018)
-
First-time versus repeat tourists : resistance to negative information
Su, Lujun, (2021)
-
Luo, Xueming, (2008)
- More ...